Installing Error

PLEASE CONTACT YOUR IT SUPPORT AS THIS IS FOR IT PERSONNEL ONLY.

This means that something has interrupted Creates installation process and has corrupted some files.

If your Check for Update fails and returns an error then you can do this simple workaround
1. Open a navigation window
2. Go to This PC or Computer Windows (C:)
3. Select Users
4. Select your name from the list of users
5. If you can’t see the next folder level, you’ll need to View Hidden Items (see screenshot below) within the navigation menu at the top
6. Select AppData / Local / Apps / 2.0
7. Rename 2.0 to OLD2.0
8. Close and reopen PowerPoint and Excel
9. When you reopen you should see that Create starts to reload the add-in from fresh (by recreating a new default 2.0 folder in the background)
10. Create should download the application and give you a message once it is done.

Please do not hesitate to contact us if you have any further questions.

In virtual systems such as Citrix and Microsoft SMS traditional applications and add-ins are run in the server and shared by the users remotely. In this environment, you can install the complete version of Office and therefore Create will also install and run. In some cases, the client’s Citrix setup may be set to delete the contents of the AppData/Local folder on log off. Create is a VSTO add-in. VSTO add-ins are installed via Click Once Deployment which places application files in the “AppData\Local” folder. In clients where Citrix users have the contents of this folder deleted when they log off, this causes Create to re-install every time a user logs on and starts Office.
However, there is a workaround for this scenario using “junction points”. These work like shortcuts and allow you to create a virtual folder whose contents are actually in a different folder.
At client site, IT should create a virtual folder (junction point) inside the AppData\Local folder where Office expects to find the add-in files. The contents of this folder will actually be in a folder inside the AppData\Roaming folder, which doesn’t get deleted, but they will appear to Office to be inside the AppData\Local folder.

Some clients block access to URLs, so may need to add presentationsolutions.eu to their trusted/safe locations. The web services URL which is contacted to validate licenses is: http://webservices.presentationsolutions.eu/Licensing/LicenceValidation.svc

PSL domain not a trusted location.
• Your internet security is preventing Create from installing correctly.
• Add www.presentationsolutions.eu to your trusted domains list.

Note: Sometimes this error occurs due to the file location rather than the computer not trusting the certificate. For example, if trying to install the file from the folder C:\. By default this folder location would be trusted, but the most likely reason for the error message is that the security settings on that machine prevent ClickOnce from installing from there.
If you wish to install Create from local files instead of from our server then you need to ensure that where you put the installation files is trusted. If you wish to check your settings, here is the key containing the relevant security settings: \HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework\Security\TrustManager\PromptingLevel\MyComputer. The value should be “Enabled” to allow a signed ClickOnce package to install.

PSL domain not a trusted location.
• Your internet security is preventing Create from installing correctly.
• Add www.presentationsolutions.eu to your trusted domains list.

Note: Sometimes this error occurs due to the file location rather than the computer not trusting the certificate. For example, if trying to install the file from the folder C:\. By default this folder location would be trusted, but the most likely reason for the error message is that the security settings on that machine prevent ClickOnce from installing from there.
If you wish to install Create from local files instead of from our server then you need to ensure that where you put the installation files is trusted. If you wish to check your settings, here is the key containing the relevant security settings: \HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework\Security\TrustManager\PromptingLevel\MyComputer. The value should be “Enabled” to allow a signed ClickOnce package to install.

Create settings are supplied within a ZIP file. Before clicking the “Create.vsto” make sure the zip file has been extracted.

• Make sure you are connected to the internet
• Check if you can browse to third party websites – some companies firewall settings may be blocking the connection
• Try restarting your PC

Rename location with no special characters.

This means that something has interrupted Creates installation process and has corrupted some files. This can be fixed by simply uninstalling and installing Create. If you did not install Create yourself, you may need to ask your IT team to do this for you.

NOTE: If re-installing does not solve the problem, please email support@presentationsolutions.eu

Before clicking the “Create.vsto” make sure the zip file has been extracted