Technical FAQs

Here are a few questions we are frequently asked by IT service desks. If you are experiencing issues, or have technical questions about our fantastic support helpdesk is on hand.

Is there a minimum number of licences?

No, there is no minimum requirement.

What are the deployment options available?
  • The preferred method of deployment is from our Webserver using a ClickOnce Setup.exe we issue.
  • Alternatively Local Deployment can be used to allow internal packaging of the Create application files.
  • For clients requiring an MSI, one can be supplied on request.

For further information see our Installation Guide which is available from the support helpdesk or via the Client Portal.

Local Deployment FAQs

  • Why can Create V10 only be installed from a network location?
    Using a network location allows updates to the Create V10 software and customisation to be distributed to all the users by updating just one location.
  • Why can’t the deployment location be changed (e.g. when we upgrade our servers)?
    The location is configured in the user profile to allow ClickOnce to check for updates to the Create software or customisation. If the location has to be changed Create will have to be un-installed for all users and re-installed from the new deployment location. See Installing on User’s PC above.
  • Is it necessary for the user to press Check for Updates for a new version to be installed?
    No. Create will check for updates every 14 days automatically and install the new version, if found, from the deployment folder on your server.
  • Can the initial installation and un-installation be done automatically without manual intervention?
    Yes, by using the Microsoft utility called VSTOInstaller.exe located in %CommonFiles%
System requirements - Create Version 10

Hardware

Ensure your computer meets the minimum requirements for the installed version of Office.

Software

Create 10 has been designed to work with Office 2013, Office 2016 and Office 2019 – PowerPoint, Word & Excel. To use the Cloud features in Create 10, an Azure Active Directory tenant is required – this is available to all Office 365 users.

Office 365

The Create ribbon tab only appears with the Desktop Installation of Office 365. However, documents generated using Create are fully compatible with the Office 365 Web Apps. Any charts, tables or shapes inserted into PowerPoint documents by Create are native Office objects and are usable in any version of Office whether Create is installed and visible or not.

Service Pack

Please ensure you have the latest Service Packs for Office.

A service pack (SP) is a Windows update, often combining previously released updates, that helps make Windows more reliable. Service packs can include security and performance improvements and support for new types of hardware. Make sure you install the latest service pack to help keep Windows up to date. Service packs take about 30 minutes to install, and you’ll need to restart your computer about halfway through the installation.

Operating System

Create is supported for both 32-bit and 64-bit client applications and will run on the following operating systems:

  • Windows 10

Software Pre-requisites

Create will check for installed pre-requisites when run (via the setup.exe) and ask if you want to download and install any that are not present.

Please note that users will need Administrator privileges to install these pre-requisites if not present and for the initial installation of Create you will need an internet connection:

  • to download and register the product and will need to connect to the internet periodically to validate the license; and
  • to download updates to the software, customisations and help guides
  • Create will automatically check for Updates every 14 days.

Microsoft .NET Framework 4.6.2 (or higher) must be installed before Microsoft Visual Studio 2010 Tools for Office Runtime, so please ensure that you install them in the following order (see link below):

  1. Microsoft .NET Framework 4.6.2
  2. Microsoft Visual Studio 2010 Tools for Office Runtime
  3. Latest Microsoft Office Service Packs (SP) for relevant each version of Office and Windows in use
  4. Language Packs (where applicable, see below)
Pre-requisites Link to download (free from Microsoft)
Microsoft .NET Framework 4.6.2 (or higher) https://www.microsoft.com/net/download/thank-you/net462
Microsoft Visual Studio 2010 Tools for Office Runtime https://www.microsoft.com/en-us/download/details.aspx?id=48217
Microsoft Office Service Packs Relevant to your version of Office and Windows https://www.microsoft.com/en-us/download/servicepack.aspx

 

Language Packs

These are required if the Office version is English and the regional settings for Windows are for another language.

More detailed explanation given here

https://support.office.com/en-IN/article/Do-I-need-a-language-pack-or-language-interface-pack-4548ec6b-6d0e-40aa-8780-7bbee9554e04

 

System requirements - Create Version 8

Software Prerequisites

This software is designed to work on PCs or Laptops with Microsoft Office 2007 and 2010 (and the latest version of Office)

Create™ will check for installed prerequisites and you will be prompted to download and install any that are not present on the machine – in the correct sequence.

If you wish to download the prerequisites separately, please note that Microsoft .Net 4 Client Profile must be installed before Microsoft Visual Studio 2010 Tools for Office Runtime, ensure that you install in the following order:

  • Microsoft .Net 4 Client Profile
  • Microsoft Visual Studio 2010 Tools for
    Office Runtime

Operating system

Create™ is supported on both 32-bit and 64-bit client applications and will run with the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • 2008 Server
  • 2008 R2 Server

Internet Access (for software/updates)

For the initial installation of Create you will need an internet connection to download and register the product.

Create™ will automatically check for Updates every 14 days. You will need to connect to the internet periodically to validate the license and download updates to the software, help guides and customisations.

  • For Software and Updates

http://download.presentationsolutions.co.uk

https://download.presentationsolutions.co.uk

  • For Licencing

http://webservices.presentationsolutions.co.uk

https://webservices.presentationsolutions.co.uk

 

Pre-requisites Link to download (free from Microsoft)
Microsoft .Net 4 Client Profile http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=e5ad0459-cbcc-4b4f-97b6-fb17111cf544
Microsoft Visual Studio 2010 Tools for Office Runtime (minimum compatible version is VSTO Version 4 – 10.0.31007) http://www.microsoft.com/downloads/en/details.aspx?FamilyID=06c32242-2289-4471-93aa-ce96aa5cbc36
Language Packs Required if the Office version is English and the regional settings for Windows (XP) are for another language – then a Multilingual User Interface Pack (MUI) has to be installed for that language. More detailed explanation given here

http://office.microsoft.com/en-us/office-xp-resource-kit/q-a-using-office-xp-with-the-multilingual-user-interface-pack-HA001136510.aspx

To determine which version of MUI is installed view this link

http://support.microsoft.com/kb/329838

Can I install the software on more than one machine?

Yes, providing you use the same login credentials you can install Create on a desktop and laptop or multiple machines; or Citrix profiles.

Does Create work using Virtual Systems (e.g. Citrix)

In virtual systems such as Citrix and Microsoft SMS traditional applications and add-ins are run in the server and shared by the users remotely.  ClickOnce applications are installed into the users own folder (instead of the Program Files folder) so each user will have their own copy of the application on their PC, it will not reside in the server. This will be the case for Create. When we issue the first version of V10 you will be sent a link to the Setup.exe bootstrapper which can be downloaded onto your server.

The Setup.exe will need to be run once for each user that logs on to the PC and not run again for subsequent logins of that user. This can be done using a start-up script appropriate for the target environment.

Once installed further updates (either automatic or requested by the user) will be done by Create directly via the Internet to the user’s PC. The Documents folder may require between 100MB and 2GB space, depending on the size of the customisation files (templates and settings).

How does Create work with Roaming Profiles?

Create V10 only has to be installed once when roaming profiles are used. The Create software is installed into the ClickOnce cache which is located in the user profile in the path %USERPROFILE%\AppData\Local\Apps\2.0. These files do NOT travel with the roaming profile. When the user moves to another machine the ClickOnce installer detects that the software is not in place and will install them from the deployment location before initialising the Create add-in.

If a user logs into more than one PC without roaming profiles enabled Create V10 will need to be installed under the user login on each PC.

I'm seeing System Security Exception error: PSL domain not a trusted location

Your internet security is preventing Create from installing correctly. Add presentationsolutions.co.uk to your trusted domains list.

Does Create work on a MAC platform?

The version of Office for a MAC is not the full version of Microsoft Office, but a customized version specifically designed for MACs. MACs do not support COM add-ins, the .NET Framework (which is how we develop Create), or even VBA or macro codes. Office for the Mac can be automated via .NET and therefore you cannot install Create on a standard MAC platform. However, there are two options – log in to a web-based virtual system that has the full version of Office installed or create a separate partition and install the full version of Office.

After Updating Create I still see the same version

If a Background Office process remains active even though you followed the updating instructions and closed all open Office applications before updating, Create may not be able to correctly load the new version.

Use your task manager to ensure all Office applications are closed and if the problem persists, please restart/reboot your PC.